Complaints Procedure

It may always happen that something does not go quite as planned.

We recommend that you first make complaints known to us by emailing info@casagomez.nl, klachten@casagomez.nl, or via the contact form below.

Dispute Committee

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

It is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr

If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union's platform.